Frequently Asked question

  • What is an escape room?

    • Although the term "escape room" might sound scary, it actually is nothing close to scary. An escape room is a themed room filled with secret puzzles and clues that a group must work together to find and solve in order to reveal the final key to complete the story and escape the room. You have one hour to discover all the fun secrets within the room and work with others in putting all the pieces together. Be prepared for an exciting hour of teamwork, critical thinking, and problem solving while under the intense pressure of a winding down clock.

  • What ages can participate?

    • All ages are welcome. However, for the best overall experience, we recommend our rooms for ages 13 and up!

  • I am under the age of 18, do I need a parent or legal guardian with me to sign the waiver?

    • Your parent or legal guardian does not need to be physically present to sign your waiver as the waiver is available online. However, the guardian must have completed the waiver before you can enjoy one of our escape rooms whether that be in person or online. We can look up signed waivers through our waiver showing.

  • Are the rooms air conditioned?

    • Yes, the rooms are air conditioned and are set to about 70 degrees. We realize it can get a little warm in the rooms and like to keep our customers as comfortable as possible.

  • I can't for some reason pay online? I do not have a paypal account?

    • Please call or email if you have any problems with paying online. We would be more then happy to book the room for you, and issue the payments at Xcape Room Fresno. We accept debit, credit, and cash. However, all payments MUST be up front in order to officially confirm the booking otherwise bookings are not secured.

  • I have 10 people that want to do a room, but I can only book for up to 8. Can I still bring 10 people?

    • Due to the size of the room and for your comfortable needs, we feel that 8 people is ideal. However, we can handle special cases to make sure we are meeting our customers' needs. You will just need to call the number below and inquire.

  • Do you have a private party room or free area space to have meetings or private events?

    • Yes, we do. Since we moved to our bigger location on West Shaw, we can now accommodate a party/meeting space area. The room can hold about 20 people depending on the need. This may come at a cost depending on the event scheduled agreement.

  • How can I ask a question not on this FAQ?

    • You can call our office number during business hours or email us anytime at info@xcaperoomfresno.com